1. Overview of Improvements to the U-KOMI LINE Integration Feature
―Cart Integration Made Possible by U-KOMI × LINE
With this update to the U-KOMI LINE integration, you can now send review requests directly from U-KOMI to LINE through integration with supported shopping carts.
2. What Is the U-KOMI LINE Integration Feature That Enhances Review Collection via LINE?
―Direct Review Requests via LINE
By utilizing the U-KOMI LINE integration, you can now request reviews directly from U-KOMI, making it easy to collect reviews via LINE.
―Send review requests to followers of your official LINE account
You can send review request messages to users who follow your official LINE account (*1).
―About Available Plans
This feature is available starting with the Standard Plan.
*1 LINE messages sent via U-KOMI are counted as part of your Official Account’s message quota, and LINE may charge fees based on your pricing plan. Please refer to LINE’s official information for details.
3. List of Shopping Carts Compatible with U-KOMI LINE Integration
The following shopping carts currently support U-KOMI LINE integration (*2).
✔︎EC-CUBE
✔︎makeshop
✔︎Color Me Shop
✔︎Shopify
✔︎WooCommerce
✔︎RakuRaku Repeat
✔︎Subscription
Store ✔︎ecforce
✔︎futureshop
✔︎Tamago Repeat
*2 The list of shopping carts compatible with U-KOMI LINE integration is subject to change.
4. Is LINE the Best Option for Review Requests? Reasons to Choose LINE Over Email
—The difference lies in open rates! The difference between LINE and email
Generally speaking, LINE tends to have a higher open rate than email.
One reason for this is that emails often contain business-related content or newsletters, which are easily overlooked. On the other hand, since LINE is used for communication with family, acquaintances, and friends, it is checked frequently and offers the advantage of allowing users to post messages casually.
— Optimize the Review Collection Process by Implementing LINE
In fact, there are cases (*2) where review collection rates doubled when requests were sent via LINE compared to email, demonstrating that this approach can significantly boost review collection rates.
As a result, using the U-KOMI LINE integration feature improves the efficiency of review collection, allowing you to expect feedback from a larger number of users.
*2 Based on our research
Click here for case study details
5. About U-KOMI
U-KOMI is a UGC (User-Generated Content) tool designed to collect and utilize customer feedback.
By using this tool, you can not only display reviews attractively on your own e-commerce site and improve conversion rates (CVR) by leveraging Instagram content, but also utilize reviews as a valuable information asset in real time through built-in features.
Furthermore, U-KOMI incorporates an AI feature called U-KOMI AI. U-KOMI AI is a suite of smart AI functions that performs sentiment analysis, keyword extraction, AI score calculation, and automated replies for reviews. From customer support to service and product improvements, it takes your marketing to the next level.
Click here for details on U-KOMI AI
Try U-KOMI with its new LINE integration feature and experience its high review collection rate for yourself.
View a list of UGC use cases here: https://u-komi.com/jirei
Download materials here: https://u-komi.com/
Contact U-KOMI here: https://u-komi.com/contact/