What Is the U-KOMI LINE Integration Feature? Achieving Higher Review Collection Rates and Optimized User Experience
1. Overview of Improvements to the U-KOMI LINE Integration Feature
—Cart Integration Made Possible by U-KOMI × LINE
With this update to the U-KOMI LINE integration, you can now send review requests directly from U-KOMI to LINE through integration with supported shopping carts.
2. What Is the U-KOMI LINE Integration Feature That Enhances Review Collection via LINE?
—Direct Review Requests via LINE Are Now Possible
By utilizing the U-KOMI LINE integration, you can request reviews directly from U-KOMI, making it easy to collect reviews right within LINE.
—Send Review Requests to Followers of Your Official LINE Account
You can send review request messages to users who follow your official LINE account (*1).
—About Subscription Plans
This feature is available starting with the Standard Plan.
*1 LINE messages sent via U-KOMI are counted toward your Official Account’s message quota, and LINE may charge fees based on your pricing plan. Please refer to LINE’s official information for details.
3. List of Shopping Carts Compatible with U-KOMI LINE Integration
The following shopping carts currently support U-KOMI LINE integration (*2).
✔︎EC-CUBE
✔︎makeshop
✔︎Color Me Shop
✔︎Shopify
✔︎WooCommerce
✔︎RakuRaku Repeat ✔︎Subscription
Store
✔︎ecforce ✔︎FutureShop
✔︎Tamago Repeat
*2 The list of shopping carts compatible with U-KOMI LINE integration is subject to change.
4. Is LINE the Best Option for Requesting Reviews? Reasons to Choose LINE Over Email
—The Difference in Open Rates! LINE vs. Email
Generally speaking, LINE tends to have higher open rates than email.
One reason for this is that emails often contain business-related or newsletter content, which can easily be overlooked. On the other hand, since LINE is used to communicate with family, acquaintances, and friends, it is checked more frequently, and users can post messages casually.
— Optimize the Review Collection Process by Implementing LINE
In fact, there are cases (*2) where review collection rates doubled when requests were sent via LINE compared to email, demonstrating that LINE can help boost your review collection rate.
As a result, using the U-KOMI LINE integration feature improves the efficiency of review collection and enables you to expect feedback from a larger number of users.
*2 Based on our research
Click here for case study details
5. About U-KOMI
U-KOMI is a UGC (user-generated content) tool designed to collect and utilize customer feedback.
By using this tool, you can not only display reviews attractively on your company’s e-commerce site and improve conversion rates (CVR) by leveraging Instagram content, but also utilize reviews—a valuable information asset—in real time through built-in features.
Furthermore, U-KOMI incorporates an AI feature called U-KOMI AI. U-KOMI AI is a suite of smart AI functions that perform sentiment analysis, keyword extraction, AI score calculation, and automated replies on reviews. From customer support to service and product improvements, it takes your marketing to the next level.
Click here for details on U-KOMI AI
Try U-KOMI—now with LINE integration—and experience its high review collection rate for yourself.
View a list of UGC use cases here: https://u-komi.com/jirei
If you’d like to review U-KOMI’s features, implementation case studies, and pricing plans all at once, please download our service brochure.
Click here to contact U-KOMI: https://u-komi.com/contact/
