U-KOMI is pleased to announce the launch of its AI review reply feature.
1. What Is the AI Review Reply Feature? Streamlining Customer Service with AI
— Overview of the AI Review Reply Feature
AI analyzes reviews posted by users and automatically generates appropriate replies. For reviews written in English, replies are automatically generated in English, making the feature capable of handling not only Japanese but also multiple languages.
You can choose from three reply tones—“Formal,” “Polite,” and “Casual”—and set one of them as the default. If you do not set a default, you can adjust the tone based on each individual review.
Additionally, if there are specific phrases or items you’d like to set as defaults, you can enter additional instructions and configure them (*1).
✔︎ Thank you for your purchase.
✔︎ Thank you very much for taking the time to leave a review.
✔︎ We look forward to your continued patronage.
✔︎ Company names and contact person names, such as “XX Co., Ltd.” or “Contact: XX.”
*1 Additional instructions can be set within a limit of 250 characters.
―Settings and Plans
From the U-KOMI admin panel, when replying to a review, click “Generate Review Reply with AI” to automatically create a reply.
You can also configure default settings under “AI Review Reply Settings” in the “Review Settings” section of the U-KOMI admin panel. By enabling automatic generation, a reply will be created automatically when you reply to a review—without needing to click the “Generate Review Reply with AI” button.
This feature is available starting with the Standard Plan.
2. Benefits of Implementing the AI Review Reply Feature
Implementing the AI Review Reply feature reduces the time and effort required to reply to reviews posted by customers.
Since it automatically generates replies to negative reviews and complaints, you can save time on drafting responses and create them more efficiently.
You can choose from three different response tones to match your brand or the person in charge. Since the feature supports multiple languages, it enables you to create review replies with greater flexibility.
3. About U-KOMI
U-KOMI is a UGC (User-Generated Content) tool designed to collect and leverage customer feedback. By using this tool, you can not only display reviews attractively on your company’s e-commerce site and improve conversion rates (CVR) by utilizing Instagram content, but also implement features that allow you to leverage reviews—a valuable source of real-time information—in real time.We flexibly accommodate a wide range of customer requests!
Considering the benefits of implementing a UGC tool with AI capabilities, why not consider adopting it in line with your company’s marketing strategies?
Click here for a list of UGC use cases: https://u-komi.com/jirei
If you’d like to review U-KOMI’s features, case studies, and pricing plans all in one place, please download our service brochure.
Click here to contact U-KOMI: https://u-komi.com/contact/
